Delivery and returns with clear expectations.

Shipping timelines vary by category and are shown on product pages when available. Orders are typically dispatched within 1 to 3 business days unless otherwise stated.

Premium packaging, insured delivery, and signature confirmation may apply depending on product type and destination.

Return requests should be submitted within 14 days of delivery. Items must be unused, in original condition, and returned with all packaging, presentation materials, and accessories.

Some limited, consumable, or personal-use categories may be non-returnable for hygiene or product integrity reasons.

For damaged deliveries, fulfillment issues, or exchange questions, contact concierge@serenatouch.com with your order reference and delivery details.

Approved returns are refunded to the original payment method after inspection and processing.